Duty Manager (Nights) - Lakeside Shopping Centre, Thurrock

Job description

Purpose of the Role The purpose of the Duty Manager Nights role is to take responsibility for operational delivery for the twilight shifts at the centre in line with our objectives of delivering a first-class customer experience at the centre. As part of a team of duty managers with full operational responsibility for the delivery of exceptional customer service and Operational Delivery standards, you will have direct line management responsibility for the Night Soft Services teams. You will be a result driven people manager with the ability to adapt to a fast-paced changing environment. You will proactively champion brand initiatives through clear communication, coaching and engagement with the delivery teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout operating hours. The role will suit candidates who enjoy managing “from the floor” and not from a desk. Key Responsibilities: Customer & Retailer Service: · Respond to guest and retailer issues or complaints, ensuring they are logged, managed, and escalated where nece...