Customer Service Officer
Carbiz · Mascot, New South Wales, AU
The Customer Service Officer at Carbiz is responsible for guiding customers through the claims and eligibility process and car rental hires with a focus on h...
Job description
About the Role: The Customer Service Officer at Carbiz is responsible for guiding customers through the claims and eligibility process and car rental hires with a focus on high-quality customer service. Acting as the main liaison between customers, external stakeholders and internal departments, this position is vital to enhancing customer satisfaction and ensuring seamless customer experience. Perks & Benefits: Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives. Career Development - Ongoing training, mentorship, and growth opportunities. Collaborative Environment - Work with like-minded professionals. Head Office Location - Less than 10 minutes from Mascot Station. Team Celebrations - Monthly catered lunches, birthday and event celebrations. Study Assist Program - Support for your educational pursuits. Employee Wellbeing Program - 24/7 support and wellbeing resources. Exclusive Discounts - Special offers through Employment Hero and Flare. About the Role: In this role, you’ll be the first point of contact for our customers and network partners, providing support in conducting eligibility checks and coordinating vehicle rental hires. K...