English and Romanian Speaking Support Associate - Part time

Job description

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing: - Handling customer inquiries via chat and phone — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app - Providing quick and effective feedback, resolving escalations, and managing technical issues - Reviewing and responding to user feedback - Overseeing and managing operations in the cities where Wolt operates - Maintaining a great customer experience and monitoring performance daily - Working on quality a...