Sr. Account Operations Manager

Job description

Essential Job Functions: - Leads, directs and manages operations for account to ensure that the operations staff executes service agreements at or above the client's standards. - Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters. - Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives. - Manage revenue and expenses to budget constraints. - Trains, develops and motivates employees to peak performance and growth in their knowledge and responsibilities. - Manages the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses). - Other duties as assigned. Other Skills & Abilities: - Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications. - Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel. - The ability to work in a fast-paced environment. - Maintain stable performance under pressure or opposition; handling stress in a manner...