Global Operations Center Engineer

Job description

Can you bring your IT support experience to our team? Join our team in Kraków, Poland and enjoy a collaborative culture that empowers you to build a career you can be proud of. What you would do as our Global Operations Center Engineer Global Operation Centre is expanding with more engineers within the area Collaboration and Digital Workplace. Are you one of the new engineers whom will be part of a Team working with global services having interaction with Americas, EMEA and APAC? The team-members are open and result oriented and in a positive team spirit we are working to build success. The Global Operation Center Engineer is a position within Group IT and reports to Collaboration Operations Manager within Group IT organization. The Global Operations Center Engineer provides 2nd line operational support for Collaboration and Digital Workplace services within the Global Operations Center. This role is responsible for resolving technical issues, performing root cause analysis, and ensuring the stability and performance of enterprise platforms. The position focuses on escalated incidents and proactive improvements, differentiating it from first-line support by requiring deeper technic...