Care Coordinator

Job description

At Tend, we do dentistry differently — without compromising on excellence or ambition. As a Care Coordinator at Tend, you’ll be at the center of the patient experience — blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You’re the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up. Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You’ll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back — and talking about Tend long after they leave. What You’ll Do: - Create a warm, welcoming experience for every patient from arrival through departure - Own the full check-in and check-out process with accuracy, efficiency, and care - Present treatment plans clearly and confidently, helping patients understand their options and next steps - Guide financial conversations, including insurance coverage, patient responsibility, and payment...