Housekeeper
MCR · Temple, Texas, US
Residence Inn Temple The Housekeeper at the Residence Inn by Marriott Temple is primarily responsible for cleaning and preparing attractive guest rooms, hall...
Job description
Residence Inn Temple The Housekeeper at the Residence Inn by Marriott Temple is primarily responsible for cleaning and preparing attractive guest rooms, hallways, and public areas in the hotel. SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY: CLEANLINESS and FRIENDLINESS!: The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: - Happy Guests - Spotless Cleanliness - Product Consistency & Quality - Teamwork DUTIES AND EXPECTATIONS: 1. Happy Guests 2. Spotless Cleanliness 3. Product Consistency & Quality 4. Teamwork SECTION TWO: Housekeeper, Role Specific Duties and Expectations The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. - Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. - Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. - Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. - Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. - Hotel Knowledge: Strong knowledge of all f...