Patient Support Services Representative

Job description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors: Join the Caretria Team!: The Caretria Vision: T he shortest path from order to therapy. Summary: This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls, and placing outgoing call to patients and physicians as assigned. Problem solving skills are essential. Individuals in this position will be the primary point of contact for patients calling to enroll in Eagle Pharmacy programs, placing orders/ refills, checking on the status of an order and inquiring about program offerings; often times the single point of contact for our patients. Responsibilities: Essential Duties and Responsibilities • Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.• Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.• Contact patients through outbound calls to assist in the process...