Root Cause Analysis Coordinator

Job description

The Root Cause Analysis Coordinator will be charged with managing the operational aspects of problem handling, ensuring efficient execution, monitoring, and communication of tasks. This role will help streamline problem resolution processes, improve customer satisfaction, and contribute to operational excellence. RESPONSIBILITIES, other duties may be assigned. - Manage day-to-day operations of problem handling, ensuring timely execution and communication. - Actively monitor and prioritize problem tickets and tasks in ServiceNow, ensuring appropriate assignments to teams (e.g., Facilities, DCIM, Tier 4, Security, Property Development). - Ensure accurate and timely documentation of root cause analysis (RCA) and resolution details. - Actively prioritize Problems effectively by scale, value and impact. - Schedule and facilitate problem management meetings . - Effectively distribute meeting notes , action items, and deadlines to invitees and leadership. - Generate regular reports on overdue tasks, trends, and resolution timelines for visibility and accountability. - Collaborate with process managers to identify recurring problems and develop long-term solutions. - Assist in developing a...