Field Support Porto

Job description

Company Description Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum! Job Description: At Inetum, we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. Main Responsibilities: - Diagnosing and troubleshooting hardware, software, and network issues for on-site teams. - Setting up new equipment and ensuring existing systems are updated and functioning properly. - Educating staff on how to use specific technologies or systems effectively. - Keeping detailed records of issues resolved, updates applied, and processes implemented. - Interacting with both internal teams and external clients to address concerns and provide solutions. - Identifyi...