Field Service Coordinator

Job description

Ihre Aufgaben We are seeking a Field Service Coordinator to support our growing install base across North America. In this role, you will be a key liaison between customers, service personnel, and global teams—ensuring exceptional service delivery, strong customer relationships, and smooth coordination of technical support activities. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a superior customer experience. Ihr Profil: - Serve as the primary contact for customer service inquiries and support needs. - Build positive relationships with customers and internal teams to ensure consistent, high-quality service. - Follow established processes to generate service quotations and maintain accurate documentation. - Monitor warranty expirations and proactively engage customers regarding service contract renewals. - Create quotations for service visits, preventive maintenance, relocations, and emergency support. - Triage incoming service requests, gather additional information, and provide initial troubleshooting guidance. Wir bieten: Strong customer-service mindset with tactful, empathetic, and responsive...