Senior Associate - Benefits Service Delivery

Job description

Job Requisition ID: 93656 Location Designation: Hybrid - 3 days per week The Senior Associate - Benefits Service Delivery is responsible for managing complex and escalated employee benefit issues across all benefit programs, ensuring timely, accurate, and thoughtful resolution. The role brings deep expertise in retirement plans including 401(k), pension, and deferred compensation (DCP), while supporting escalations across all benefits. This role ensures timely and accurate resolution of high-impact issues while delivering exceptional employee experience. The position partners closely with leadership, operations, and external vendors to support service delivery excellence and continuous improvement. Additionally, this role will lead executive-facing benefit orientations and contribute to strengthening team knowledge and case handling consistency. What You’ll Do: Escalations & Case Resolution - Manage and resolve complex and sensitive benefit inquiries and escalations timely, with a focus on retirement-related issues - Serve as a decision-maker on case resolution, ensuring accuracy, timeliness, and quality - Coordinate across HR, payroll, legal, and other stakeholders to support effe...