General Manager - Sheraton Philadelphia Airport ($150K - $170K)

Job description

Position Summary: The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company. Five (5) Key Drivers: Lead the property’s Five Drivers of success, ensuring alignment and excellence across & translate these drivers into measurable outcomes and daily operational focus. - Associate Engagement - Guest and Resident Experience - Revenue Growth & Commercial Performance - Cost Discipline & Operational Efficiency: Flow Through - Asset Value & Long-Term Sustainability: PM Programming Core Responsibilities: - Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. - Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction in each interaction. - Coordinate special programs, functions and incentives to improve guest service. - Work in a cooperative and fri...