Shift Lead (KFC)

Job description

Key Responsibilities: 1. Supervise Daily Operations: - Lead and supervise team members during your assigned shift to ensure smooth and efficient restaurant operations. - Monitor food preparation and ensure it meets KFC’s quality standards for taste, presentation, and portion control. - Ensure the dining area, kitchen, and restrooms are clean and organized. - Enforce health and safety regulations and ensure compliance with all local, state, and federal laws. - Handle opening and closing duties, including cash handling, securing the restaurant, and managing the shift transitions. 2. Customer Service: - Ensure excellent customer service is provided by the team, creating a welcoming and friendly environment for all guests. - Handle customer complaints and concerns in a calm, professional manner, striving to resolve issues to the customer's satisfaction. - Ensure that service is timely, accurate, and meets KFC's standards for guest satisfaction. 3. Staff Management & Leadership: - Direct and motivate team members during the shift to ensure they meet performance expectations. - Provide on-the-job training and support to team members, including new hires. - Monitor team performance and pr...