Account Management Manager - West

Job description

Job DetailsJob Location: Milwaukie, OR 97222Salary Range: $95,000.00 - $133,000.00 SalaryACCOUNT MANAGEMENT MANAGER - WEST BUSINESS SERVICES: SEATTLE, PORTLAND, YAKIMA: HYBRID: The Account Management Manager is responsible for leading, coaching, and evolving the Account Management team to drive customer retention, expansion revenue, and long-term customer value. This role owns the account management operating model, ensuring consistent execution across the team while transforming the function from a reactive support-based model into a strategic, outcome-driven, and revenue-conscious discipline. This leader will balance people leadership, process ownership, and commercial accountability, working closely with Sales, Service Delivery, Finance, and Executive Leadership to maximize customer lifetime value WHAT Does the Account Management Manager DO? Team Leadership & Development: Lead, coach, and mentor Account Managers to ensure consistent performance across customer engagement, retention, and growth objectives Set clear expectations, goals, and success metrics for Account Managers aligned to company strategy Provide regular performance feedback, coaching, and career development planni...