Service Delivery Technician

Job description

What you'll bring to the team Service Delivery Technician Location: Hours: 40 hours per week Contract: Permanent - Salaried: At Merlin Entertainments , our purpose is simple but powerful: to bring joy, create connections and make memories . Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions. As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations. The Service Delivery Technician will support the delivery of IT services across internal teams and managed service providers (MSPs). This role focuses on ensuring operational efficiency, maintaining service quality, and assisting with automation initiatives, all while working within an ITIL framework. Service Support & Delivery: - Provide hands‑on technical support for internal IT services and MSP‑delivered services. - Monitor service performance and ensure SLAs are met. - Respond promptly to incidents, service requests and escalations. Operational Efficiency: - Support process improvements and operational excellence initi...