Service Manager

Job description

About this role Carrier Commercial Service is seeking an experienced Service Manager for our Centennial, Colorado Branch location. The Service Manager is responsible for leading a multi‑million‑dollar service branch and driving market growth for the Carrier Commercial Service business. Key Responsibilities: Forecast, monitor, and manage service financial performance against operating plan and budget. Meet with customers across the service territory to ensure satisfaction, retention, and identification of additional service opportunities. Recruit, interview, hire, and develop service technicians to meet workload demands and customer expectations. Lead, coach, and hold technicians accountable for effective execution of maintenance, start‑ups, repairs, and service agreements. Coordinate workforce planning to ensure technicians are scheduled and dispatched properly, with focus on safety, efficiency, skill alignment, and training requirements. Resolve warranty claims, product issues, recalls, operational challenges, and customer escalations related to serviced equipment. Review work orders, invoices, and time reports for accuracy and timeliness to ensure proper billing and accounts rece...