Lead

Job description

Essential Functions: - Conducts quality improvement inspections within assigned areas of responsibility - Ensures quality and satisfaction levels are meeting and/or exceeding expectations - Assures the highest quality of customer satisfaction - Assists with Training and Development - Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew. - Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures. - Leads and participates in a team to ensure the successful completion of assigned tasks - Responsible for the running and leadership of the shift in the absence of the Supervisor - When the Supervisor is present, the lead worker may be responsible for directing smaller work groups - Assists the Supervisor and Shift Manager in the direction and supervision of field employees - While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor - Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc. - Complies with all s...