Senior Customer Service Specialist

Job description

Job Req Number: 110545 Time Type: Full Time Move forward as Senior Customer Service Specialist at DSV in Ede Do you enjoy working with international B2B customers where speed, service and oversight are essential? As a senior customer service specialist at DSV Road, you work with major electronics customers for whom transport is always a priority. You are the one who keeps the overview and ensures everything runs smoothly. You get it done: Maintaining operational customer relationships and supporting contract management for our electronics customers: you’re on it. How do you do this? In this role, you are the first point of contact for several large B2B customers within the electronics sector. For these customers, almost everything is urgent. That is why you continuously monitor transport flows, keep a close eye on customer agreements and act where needed. When dealing with customers, you sometimes work down to the smallest details to ensure everything is correct. Within DSV, you are trusted and given the freedom to work independently. Together with colleagues from planning, operations and contract management, you ensure that our customers can rely on fast and reliable service. You...