Learning Delivery Manager – Deloitte University EMEA F/H

Job description

The Learning Delivery Manager leads the execution of diverse learning programmes, reinforcing Deloitte's culture and values. As a key member of the Delivery Management team, the Learning Delivery Manager will ensure a memorable and exceptional development experience and coordinate with various teams and stakeholders to achieve business and learning objectives for each programme delivery. Role description: Programme execution & operations: - Manages end-to-end programme delivery from pre-programme logistics to post-programme evaluation, ensuring a seamless and impactful experience for participants and faculty - Ensures delivery meets business outcomes and learning objectives - Supports agile, local and exceptional programme deliveries across EMEA (virtual and onsite) - Leads delivery teams (Junior Delivery Managers, coordinators, vendors) - Leads onboarding and ongoing support of facilitators, Deans, speakers and mentors - Facilitates briefings, plenaries and daily debriefs - Handles escalations from delegates and faculty - Evaluates facilitator performance and provides feedback to drive continuous improvement - Ensures optimal delegate-to-facilitator ratios and manages last-minute...