Incident and Escalation Specialist

Job description

Job Description: Focus: Operational support for Major Incident Management (Interface to Augsburg). Location: Romania (Remote/Hybrid) Focus: Major Incident and Shopfloor Support Your Responsibilities: Escalation Management: Management of critical tickets that are likely to breach the standard SLA. Major Incident Support: Coordination of technical teams during total outages (Major Incidents) and management of communication channels. Shopfloor Focus: Monitoring the availability of Tailored Devices in close coordination with the SM in Hamburg. Stakeholder Information: Creation of Business Impact Reports during and after critical disruptions. Your Profile: Experience in incident and crisis management within a complex IT infrastructure. Resilience and the ability to communicate clearly under pressure. Good technical understanding of End-User-Computing and industrial IT hardware. What we offer: We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you. Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and...