Call Center Scheduler

Job description

Key Tasks and Responsibilities: Essential Functions: - Answer and triage incoming calls from patients, referring offices, and insurance companies. - Provide clear, compassionate communication to assist patients with appointment needs, procedure information, and general inquiries. - Document patient interactions in accordance with organizational standards. - Schedule office visits, treatments, and procedures for Providers at the Pain Center, and the hospital. - Collaborate closely with the nursing team to ensure appropriate timeframes and clinical requirements are met prior to scheduling patients. - Ensure all required patient documentation, orders, and authorizations are obtained before confirming appointments. - Update and maintain accurate patient accounts and demographic information within the scheduling system and electronic health record (EHR). - Verify insurance information when necessary, coordinating with insurance companies as needed. - Triage and process incoming referrals received through the referral management system. - Ensure 100% confirmation back to referring providers, including documentation of acceptance, denial, or need for additional information. - Maintain tim...