Senior Operations & Change Manager

Job description

In a nutshell The Sainsbury’s gift card team is responsible for delivering market leading gift card and multi-retail voucher programmes for all the Sainsbury’s group brands. We are operating in a dynamic, fast-paced market and our multibrand gift card proposition gives us the potential to offer something truly distinctive to our customers. The Senior Operations & Change Manager role is focused on ensuring programme stability, delivering continuous improvement and change initiatives along with leading the operations team to successfully manage the operational elements of the Gift Card programme. Consistently delivering outstanding customer service. The job holder will have excellent leadership and change management skills with a focused approach to continuous improvement. In addition, they will have good functional knowledge of Sainsbury’s commercial operations and processes. Implement business change from concept through to delivery & review, working closely with all internal and cross-functional teams to own, deliver and exceed the expected outcomes. They will manage multiple change initiatives at any one time, working in an agile way, adapting to problems, challenges, and solutio...