Customer Service Associate II - Part Time-1

Job description

Job Title Customer Service Associate II - Part Time-1 Agency: Tarleton State University Department: Campus Bookstore Proposed Minimum Salary: Commensurate Job Location: Stephenville, Texas Job Type: Temporary/Casual Staff (Fixed Term) Job Description: Works under general supervision, supervises daily service area activities, and provides customer support to a service area. Work hours: This position requires 19 hours per week on campus. Serves as a Campus Security Authority (CSA). Essential Duties and Responsibilities: · Greets customers and responds to difficult customer inquiries and complaints. · Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures. · Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service. · Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments. · Process deliveries of general merchandise and move checked-in items to the sal...