Supervisor, Social Services - Emergency Department (Full Time, Day)

Job description

At NorthBay Health, the Supervisor, Social Services leads the Social Services department. The Supervisor oversees the impact on patient quality of care and system reimbursement through direct oversight of the Hospital and Emergency Department Social Workers, Resource Specialists and Appointment Specialists. The Supervisor is responsible for staffing, department operations and processes. Primary Job Duties: Functions as a role model. Manages staff scheduling, assignments and daily staff work outcomes. Hold staff accountable for quality work while empowering them to perform at their highest level of work function. Identify opportunities to improve or streamline workflow processes. Involve and empower staff in operational changes and development of standard work. Identify, develop and implement relevant, valuable staff education and training as needed. Provide regular/frequent staff performance feedback through random staff audits and mentoring to optimize staff productivity. Prepare and present regular and frequent data reports reflecting department work productivity outcomes and metrics (i.e. readmissions, LOS, avoidable days, documentation compliance, anticipated discharge dates an...