OM Admin Clerk

Job description

Description Responsibilities: Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to: - Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications - Adheres to the Company script when communicating with prospective owners and members - Handles customer service calls to include date changes and general package information - Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times - Follow up on all pending requests until completion and return all calls in a timely manner - Completes pre-arrival confirmation calls - Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole - Responsible for professionally and courteously handling escalated guest issues - Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center - Support the daily activities and assignments provided by leadership. Participat...