E-Commerce Manager

Job description

About the team The digital team play a fundamental role in the transformation and growth of the OSB group portfolio of websites. Supporting the business in the promotion of online and offline activity ensuring we are championing our vision to be recognised as the UKs number one choice of specialist bank, through our commitment to exceptional service, strong relationships and competitive propositions. What you will be doing?: Reporting to the Head of Digital, as the E‑commerce Manager you will have the opportunity to optimise the digital purchase journey and drive growth across our web and app channels. They will refine the end‑to‑end customer experience by improving site functionality, merchandising logic and Conversion Rate Optimisation through structured A/B testing. Using analytics to identify friction points, they will work closely with UX and Tech teams to ensure a seamless path to purchase across our savings and lending brands. Alongside day‑to‑day site optimisation, the role will lead strategic initiatives such as platform enhancements and the development of personalisation frameworks, while supporting strong commercial performance and staying ahead of digital trends. The E‑...