Order Fulfilment Team Leader - Fixed term for maternity cover (All genders)

Job description

Job Title Order Fulfilment Team Leader - Fixed term for maternity cover (All genders) Job Description: The Team Leader Order Fulfillment – META leads the end‑to‑end execution of sales orders across META markets, ensuring timely, accurate, and compliant delivery to customers. Operating within the ISC META Order Fulfillment setup, the role combines operational and people leadership, working closely with factories, planners, and markets to manage backorders, delivery constraints, and escalations, while supporting META governance, standardization, and continuous improvement. Your role: Leading the end‑to‑end execution and monitoring of sales orders across META markets, ensuring adherence to standard Order Fulfillment processes, SAP best practices, and return flows. Acting as the first escalation point for backorders and delivery constraints, coordinating with factories, planning, and supply teams to align priorities and minimize customer impact. Proactively managing complex and exceptional orders through early risk identification and structured problem‑solving to prevent escalations. Organizing and facilitating regular META Order Book Review meetings, ensuring alignment across markets,...