Account Information Representative - IPL Customer Service

Job description

Serves as a member of a quality-minded customer service team in the utilities division. Position performs responsible, varied, and complex customer service/clerical work of a difficult nature in customer billing, collections, and cashiering. Processes customer payments including City utilities, Spire payments, bus passes, and petty cash payments. Assists the general public, contractors, and other City Departments over the phone, at the facility, and in the drive thru. Responds to requests and takes appropriate action. Receives customer complaints and inquiries regarding delinquent accounts and initiates correction of any error and advises customers of the disposition of the complaint or inquiry. Maintains complete billing or collections records and related ledgers and computer printouts. Handles and balances all cash receipts received by the Department and maintains operating procedures for the Department’s cash safe and night depository box. Opens and enters mail into a processing system. Minimum Qualifications: High school diploma or equivalent required; and two years’ experience in customer service call center with cashiering, billing, and collections responsibilities; or any co...