Customer Success Manager

Job description

Candidate will be responsible for executing the defined Customer Success strategy for the French LSEG Commodities book of business. Role Responsibilities & Key Accountabilities: - Proactively seeks opportunities to build and enhance value for the customer and for LSEG - Is seen as a specialist on their book of business and can articulate any risks, maximising available metrics to track customer health - Builds customer relationships with many different personas - Understands customer’s needs and how LSEG’s solutions can help fix them, increasing customer satisfaction with LSEG products - Considers impact of market trends on customers and how it affects business benefits - Provides valuable and timely customer insights to internal product and account teams - Be a key member of our strong EMEA team of Commodities CSMs, spreading good practise and sharing knowledge Qualifications & Experience: - Bachelors degree and relevant professional certifications recommended - Moderate product & workflow expertise and industry knowledge. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous imp...