Service Administrator

Job description

Service Administrator Department: Service - Service Administration: Employment Type: Permanent - Full Time Location: Ireland/Dublin: Reporting To: Service Team Leader: Description: Glory has an exciting opportunity for an experienced Service Administrator to join us in Dublin providing customer contract administration support to our Service team. Key Responsibilities: - Utilize our ERPsystem (JDE) and technologies to efficiently plan, co-ordinate and dispatch Field Service engineers, based on work activity type, customer site locations and access limitations, Technician skill set, current job status and their location. - Optimise the scheduling of technician resources to meet business priorities and deliver technician productivity to set KPIs. - Liaise with Service team management to ensure scheduling requirements are met. Identify where work demands exceed labour availability and takes the appropriate action based on collaborative discussions. - Use Views/reports/dashboards/task lists in our ERP system to plan & schedule technicians work on customer sites - Delivery of planning to ensure on-time preventative maintenance is carried out. - Liaise with service teams and customers to...