Senior Customer Success Manager

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. As a Senior Customer Success Manager at Parametric Technology (UK) Limited, you will be a strategic partner for our key enterprise customers, ensuring their successful adoption, utilization, and expansion of our solutions to drive maximum value and foster long-term relationships. Job Responsibilities: - Develop and execute comprehensive customer success plans for a portfolio of strategic accounts, aligning with their business objectives and our product roadmap. - Proactively identify and mitigate risks to customer satisfaction and retention, escalating issues as necessary and driving timely resolution. - Conduct regular business revi...