P&C Direct Bill Team Lead

Job description

Position Overview The P&C Direct Bill Team Lead is responsible for overseeing the day-to-day execution and quality of direct bill reconciliation activities for the Property & Casualty business. This role serves as the primary first-line leader for Direct Bill Analysts, ensuring operational excellence, adherence to established controls, and timely completion of all assigned work. The Team Lead partners closely with the Direct Bill Manager and Premium Accounting leadership to manage workload distribution, resolve complex or escalated issues, monitor key performance indicators, and support the team through training, coaching, and process improvement initiatives. Essential Duties and Responsibilities: - Review and oversee all outstanding direct bill items, maintaining ultimate accountability for the completeness, accuracy, and timeliness of the team’s work. - Coordinate with Direct Bill Manager to set team targets for clearing balances, monitor KPIs, and ensure deposits, statements, and reconciliation activities are completed within established service levels. - Address unique, complex, or high-risk reconciliation issues requiring escalation, coordinating resolution with carriers, inte...