Senior Manager, Performance & Optimisation

Job description

Create your best future and join Westpac Business and Wealth as a Senior Manager, Performance & Optimisation What’s the role?: Based in Sydney, Warrane, Gadigal Country, you’ll play a key role shaping how we deliver performance outcomes across Business and Wealth. This role leads cross functional initiatives that improve banker capacity, strengthen customer alignment and lift portfolio value. You’ll use data, insight and clear thinking to design solutions that actually work in practice and stick once they’re live. A big part of your focus will be customer segmentation. You’ll take ideas from concept through to operational reality, setting clear rules, thresholds and measures that balance business outcomes with customer needs. You’ll keep a close eye on performance once initiatives are live, spotting issues early, testing assumptions and refining approaches using evidence rather than guesswork. You’ll also be the person who brings clarity to complex problems. That means building decision ready packs, setting out options and recommendations, and supporting governance forums with confidence. Along the way, you’ll help create a one best way approach by strengthening documentation, cont...