Regional Account Manager

Job description

Int roduction to the Job The role is responsible for managing complex and mid-sized customer accounts (including multiple fabs within one country), larger product portfolios, or a portfolio of smaller products. The position may also contribute to sales at large or strategic customers. The role operates independently, applying broad business practices and procedures, while working under general managerial direction to drive customer success, revenue growth, and long-term partnerships. Roles and Responsibilities: Customer Relationship & Stakeholder Management: Manages customer relationships at management and senior stakeholder levels. Tailors communication to different audiences to effectively influence decisions and move deals forward. Manages customer accounts covering new system sales and/or Installed Base & Service (IB&S) business. Develops and deepens customer trust, including active engagement during shortages to jointly execute system deliveries and upgrade demand in alignment with management. Ensures strong customer intimacy through regular engagement at relevant forums, such as ERM, TRM, and Voice of Customer sessions. Maintains close alignment with customer manufacturing an...