Team Manager

Job description

ABOUT THE ROLE: As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop,has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to the nature of this role, applicants must be 18 years or over to apply. Key Responsibilities: Working in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for: - Striving for high levels of customer and Partner (employee) satisfaction. - Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for. - Building genuine relationships with customers and internal and external stakeholders....