Customer Service Advisor

Job description

Customer Service Representative Are you passionate about delivering exceptional customer experiences? Are you confident in your communication skills both verbal and written? Can you deliver an exceptional customer experience every time? If so, we’d love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel. Working Hours/ Shift Patterns: You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you’ll get time off in lieu. Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00 Training: Our 12 week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. Your training will consist of learning both our Customer Service journeys (telephony and digital) so you’re fully equipped to support customers across all channels. After completing the full programme, you’ll receive sign‑off from a trainer or team leader before moving...