Applications Support Senior Analyst

Job description

The Senior Application Support Analyst provides advanced technical and functional support for critical business applications and systems, ensuring their availability, stability, and optimal performance. This role combines in-depth technical expertise with a strong understanding of business processes to troubleshoot, resolve, and proactively manage incidents and issues that impact live production environments. Serving as a key liaison between IT and business units, the Senior Analyst is responsible for delivering timely solutions, maintaining service continuity, and communicating effectively with stakeholders at all levels. This position requires sound judgment, excellent problem-solving abilities, and a commitment to providing high-quality support in a fast-paced, deadline-driven environment. Responsibilities: Requirements: - Maintain an up-to-date application inventory, including architecture diagrams, support documentation, and knowledge base content. - Document and manage application roadmaps and related business processes to ensure alignment with evolving organizational needs. - Serve as a liaison between business units, IT support teams, and external vendors to coordinate issu...