Supervisor, Customer Service

Job description

Job Description Supervise the customer service team including accountability for customer satisfaction, retention, and growth by efficiently delivering competitive services to the customer. Job Responsibilities & Requirements: A Brief Overview: Supervise the customer service team including accountability for customer satisfaction, retention, and growth by efficiently delivering competitive services to the customer. What You Will Do: Responsibilities - Support the Customer Service team through coaching and training. - Monitor the Customer service queue and call center for issue. - Effectively identifies priorities, inform the team of any change, communicate processes to achieve excellent results. - Identifies customer needs, satisfies customer requests, and resolves customer complaints and concerns. Leadership Responsibilities: - Responsible for the professional development of team members, play a key role to guide, coach, and provide constructive feedback to support team members to reach their full potential. Create a supportive and inclusive work environment that encourages collaboration, respect for diverse perspectives, and empower team members to excel in their roles. Qualifica...