Ambulatory Patient Access Representative - Float

Job description

Overview: Fulltime, benefits eligible role Hours: Monday - Friday 7:30am - 4pm Valid Ohio driver’s license and proof of auto insurance as required by hospital policy. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines. Job Description Summary: Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: - Provides excellent customer service to patients and families by applying best practices and standard operating procedures. - Interviews and registers patients in registration areas that report up through Patient Access. - Obtains accurate demographic, insurance, and physician information on registrations. - Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. - Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. - Assists in identifying self-pay patients and referring them t...