Call Center Manager

Job description

Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our call center performance, in compliance with the policies of the contracting agency and in conformance with company procedures. The Call Center Manager is primarily responsible for, but not limited to: - Effectively manage all call center functions, including key metrics such as call answer times. - Effectively manage customer relations through both direct contact and outreach programs. - Identify, select, train, and mentor location staff. - Effectively and frequently communicate with location staff and support team members. - Assist in overseeing programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements. - Contributes to maintaining the safety culture of the division. - Maintain client contact routinely to meet...