Patient Service Representative

Job description

Department: 02050 AMG Barrington 400 W Northwest Hwy - Cardiology Status: Part time Benefits Eligible: Yes Hou rs Per Week: 24 Schedule Details/Additional Information: Three days weekly supporting call center and front desk operations. No nights, weekends, holidays. Supporting the Good Shepherd service area including Barrington, Lake Zurich, Crystal Lake. Pay Range: $19.80 - $29.70 Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Greets and accurately registers patients in EMR system verifying essential billing and demographic information. Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently. Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately. Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails. Resolves a variety of patient questions, including HMO referrals, billing and queries ab...