Collections Officer

Job description

Collections Specialist/Officer – Hybrid (3 Days in, 2 Days WFH) We keep the lights on - literally. And you’ll play a key part. Apply now! As a Collections Specialist/Officer at Altogether Group, you help customers stay on track with their bills while keeping our operations running smoothly. It’s not just about chasing payments - it’s about problem-solving, empathy, and solutions. - Hybrid flexibility: 3 days in the office, 2 days from home - Supportive environment - Fun (yes, fun!) moments with your team! Why You’ll Love This Role?: Make a Real Impact: - Help customers navigate tricky situations - Protect access to essential utilities - Keep our billing system fair and reliable - Be the hero who balances firmness with empathy Work Smart, Not Hard: Collections doesn’t have to be stressful. Here, you’ll have: We give you the tools and support to do the job right — without burning out. - Clear processes that guide your work - Defined escalation paths - Fair workloads and caseloads - Leadership that actually listens - Hybrid work: 3 days in the office, 2 days from home. Support When It Gets Tough: Let’s face it — sometimes the calls are challenging. That’s why: We’re a small, tight-kni...