Video Teller

Job description

Summary Job Summary: The Video Teller provides support and service to new and existing Credit Union members using ITM digital video interactions. Provides a prompt and professional member experience while focusing on building and enhancing member relationships to foster financial peace of mind. **Schedule: M-F from preferred shift time (8-5, 8:30-5:30, 9-6, 10-7, 12-9) and rotating Saturdays from 8am-4pm** Duties & Responsibilities: Duties and Responsibilities: - Determine member needs and educate them on appropriate beneficial products and services. - Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security. - Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise. - Partner with internal and external departments to help resolve member inquires and issues to drive optimum resolutions. - Collaborate with internal departments to ensure the workflow or process is providing the best service to the members. - Identify inconsistencies in account activity and take action to prevent potential fraud. - Adhere...