Internal Advisor Assistant

Job description

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. - Determines the needs of clients, collecting information necessary for service or repair diagnosis - Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs - Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service - Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation - Sells and manages extended warranties and complete required documentation - Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks - Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order - Notifies clients when repairs are completed and vehicle is ready for delivery - Reviews and...