Customer Service Specialist

Job description

Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch - Reinvent yourself: At Bosch, you will evolve. - Discover new directions: At Bosch, you will find your place. - Balance your life: At Bosch, your job matches your lifestyle. - Celebrate success: At Bosch, we celebrate you. - Be yourself: At Bosch, we value values. - Shape tomorrow: At Bosch, you change lives. Job Description: The Customer Service Specialist serves as a key advocate for Bosch Thermotechnology customers across North America, delivering Tier 2 support that ensures a seamless, positive, and efficient experience. This role is central to enhancing our customer journey through personalized assistance, proactive communication, and modern support tools—including automation, self-service, and multi-channel live support. Key Responsibilities: - Provide elev...