Customer Service Representative

Job description

Customer Service Representative Work Location: Tysons Corner, VA (must live within 50 miles) Schedule: Full Time; hybrid: Relocation: N/A: Note: This position requires a Public Trust Clearance. Iron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. An active Public Trust level security clearance or the ability to obtain one is required. Job Responsibilities: - Ability to operate in a high-volume metrics driven call center environment - Ability to be flexible with work schedule to support the Call Center’s needs during operating hours - Ability to multitask and research information on multiple databases at the same time - Ability to enter data and talk to stakeholders at the same time - Ability to concep...