Customer Service Representative - (bi-lingual Spanish)

Job description

Req ID: 367933 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Representative - (bi-lingual Spanish) to join our team in Chicago, Illinois (US-IL), United States (US). General Duties and Tasks: - Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence. - Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner. - Educate and assist customers with account and billing-related questions, concerns, and service requests. - Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols. - Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters. - Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism. - Pr...