Business Technology Analyst - Operations

Job description

Description As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity: As a Business Technology Analyst within Operations, you will partner closely with Annuity Operations and IT teams to support the discovery, delivery, and implementation of new and enhanced system capabilities. This role focuses on improving operational processes and the user experience for internal partners and external customers, supporting a seamless client experience and driving continued business growth. Serves as a liaison between A n nuity Operations and IT , ensuring operational needs are understood, prioritized, and delivered. Builds and maintains strong partnerships with Operations and IT as well as a deep understanding of annuity products, processes, and supporting systems. Defines operational scope and project objectives by analyzing...