Total Loss Customer Care Specialist

Job description

IAA, an RB Global Inc. Company is seeking a Total Loss Customer Care Associate to join our team. This position can be located anywhere in the United States. Occasional travel to a local facility is required. In this position, you will be responsible for understanding and supporting the process of obtaining vehicle title transfer paperwork required to process salvage on behalf of our vehicle providers. Effective candidates will assist all necessary vehicle owners and stakeholders to keep them informed of the process, answer questions while leveraging the tools provided to drive best in class outcomes. - Responsible for all files assigned with the timely and accurate processing of title documentation/information - Review of all documentation while identifying the proper flow of title documentation to proceed accordingly - Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc - Maintain an organized workspace/area that is conducive to the overall success of the department - Promptly/professionally/accurately handle inbound calls - M...